SHIPPING & RETURNS
All Local shipments are being handled by Roadbull, our courier partner. Order below SGD$50: $4 per order for Standard Courier Order above SGD$50: Free
My Fine Collections ships internationally via DHL. International shipping will be charged according to weight of items and will be advised accordingly at check out.
Please email firstname.lastname@example.org stating your order number, return item and reason for the return to check if your item is valid for return. You are required to seek for our confirmation prior to returning your order. We reserve the rights to reject any returns with no confirmation of returns or does not meet the returns requirement.
Orders made during sale period or with discount codes, store credits, sale items, accessories, bags and shoes, are not allowed for returns.
All returns must be mailed back in their original packaging, unworn, unwashed, unaltered with all tags intact via traceable mode of posting (registered post/ smart pac / courier). It must reach us within 14 days for local orders or 21 days for international orders, from the date of receipt of your item. We are not be liable for lost returns that are not mailed back via a trackable source. The return will not be valid if we do not receive your parcel.
Store credits (valid for 60 days) will be issued to your account within 7 working days upon receiving the return package.
Do note that returns are not free and have to be reimbursed by the customer for additional postage cost.
Store credits are to be utilised in a single transaction only (fully utilised in one order) and any balance credit amount that is not utilised will not be refunded back to you in cash or credits.
Please note that we do not accept exchange of size or to a different design.
INCORRECT OR DEFECTIVE ITEM
We are committed to provide you with quality products. However, in the case of any defects or wrong items being sent to you, we would be glad to do an exchange or refund via store credit (valid for 12 months from date of issue).
In case of item defects, kindly email us at email@example.com within 14 working days of receiving the item(s) with your order number and snapshots of the defect area clearly. We'll advice you on the procedure for your return.
If the defected item is still in stock, a replacement piece will be sent out together with a stamped envelope for the return of the defective piece. Customers will be required to mail the defective piece out to us within 7 working days. In the event whereby the defected item is out of stock, store credits will be issued. The refund will only be done if the item is being returned back to us.
All return items must be in their original condition, unwashed and unworn with the tag intact should it come with it. Items which do not fulfill these criteria will be rejected duly.
Measurements stated may vary 0.5" - 0.8" as items are produced by per individual design and cutting.
Colors shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). In the cases above, no refunds/exchanges will be made.